Privacy Policy
Our Privacy Policy was last updated on 2025/08/15.
This Privacy Policy governs the manner in which the website collects, uses, maintains and discloses information collected from users (each, a 'User') of the website ('Site'). This privacy policy applies to the Site and all products and services offered by Motse Parenting.
Personal identification information
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, subscribe to the newsletter, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, where appropriate, email addresses. Users may, however, visit our Site anonymously.
We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personal identification information, however, it may prevent them from engaging in certain Site related activities.
Non-personal identification information
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users' means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.
Web browser cookies
Our Site may use 'cookies' to enhance User experience. Users' web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. Users may choose to set their web browser to refuse cookies or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.
How we use collected information
Motse Parenting may collect and use Users' personal information for the following purposes:
To improve customer service
The information you provide helps us respond to your customer service requests and support needs more efficiently.
To personalize user experience
We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
To send periodic emails
We may use the email addresses to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests. If Users decide to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or the User may contact us via our Site.
How we protect your information
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.
Sharing your personal information
We do not sell, trade, or rent Users' personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.
Third party websites
Users may find advertising or other content on our Site that links to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites that have a link to our Site, is subject to that website's own terms and policies.
Changes to this privacy policy
Motse Parenting has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the top of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.
Your acceptance of these terms
By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.
Refund Policy – Motse Parenting Support Group Effective Date: 15/08/2025
1. Compliance with the CPA and ECTA: This Refund Policy is aligned with the Consumer Protection Act (CPA) and the Electronic Communications and Transactions Act (ECTA) of South Africa. Our goal is to provide transparency and protect the rights of our customers, while clearly outlining the procedures for returns, cancellations, and refunds.
a. Direct Marketing: Consumers who purchase products or services due to direct marketing have the right to cancel the transaction within 5 business days of receiving the product or entering into the agreement. A full refund will be issued within 15 business days of cancellation notice.
b. Electronic Transactions: Under ECTA, customers who purchase goods online are entitled to cancel the transaction within 7 days of receipt of the goods, without penalty. The only cost incurred will be the return shipping charges.
c. General Returns: The CPA allows returns of goods that are defective, unsafe, or unsuitable for the intended purpose. Returns must be initiated within 30 days of receipt.
2. Key Elements of Our Refund Policy:
a. Eligible Products: Refunds are available for digital products that have not been downloaded, accessed, or used.
b. Return Timeframe: - 7 days for online purchases under ECTA - 5 business days for direct marketing transactions under CPA
c. Condition of Returned Items:
d. Return Process: To initiate a return or cancellation, email HonjiswaK@gmail.com with your name, order number, and reason for return. We will guide you through the next steps.
e. Refund Methods: Refunds will be processed using the original method of payment. Please allow up to 15 business days for processing.
3. Direct Marketing Considerations:
a. Cooling-Off Period: All direct marketing transactions have a 5-day cooling-off period. During this time, customers may cancel and receive a full refund.
b. Cancellation Notice: Send cancellation requests to honjiswak@gmail.com. We recommend using the subject line “Cooling-Off Cancellation” for quicker processing.
c. Prompt Refunds: Refunds for direct marketing cancellations will be issued within 15 business days.
4. Special Considerations for Digital Products:
a. Digital Downloads: Refunds are not provided once digital products have been downloaded or accessed unless the content is defective or inaccessible due to our error.
b. Software & Subscriptions: For subscriptions, cancellations must be requested before the renewal date to avoid charges. Partial refunds are not offered for mid-cycle cancellations.
5. Legal Advice:
While this policy is designed to align with South African law, we advise seeking legal consultation for complex cases or disputes. We are committed to resolving issues fairly and promptly. For questions, contact our support team at honjiswak@gmail.